Policies

Our policies are put into effect so that you may have the best possible experience with us. Your registration and payment for any and all events, workshops, and sessions with The Soundbath Center, GongPlay® SoundLab, Jamie Bechtold, Robert Lee, and/or any and all other entities (studios, people etc.) associated with the center implies your complete agreement with these policies.  Please note that some events may have different policies and those policies will be listed on the event or ticketing page. All policies apply regardless of individual circumstances. If you do not follow the policies your participation at the event, or your event will be canceled without refund. View our training policies HERE.

 

CORONAVIRUS UPDATE – EFFECTIVE IMMEDIATELY: If you have signed up for an event or training that is postponed due to government requirements, you will be allowed to transfer (free of any transfer fees), to any other event through June 30th, or training through the end of 2020. We will be up and running as soon as allowed to by law, with plenty of event and training dates available. There are and will be plenty of options, and we are not offering refunds. The amount paid is only good towards the service you registered for and cannot be used for any other service or product that we offer. We have a lot of new and exciting things coming this year and look forward to sharing them with you once we are allowed to open again! We hope you understand and are staying healthy during this time!


Public Events at The Soundbath Center
  • Pre-registration is required for all events.
  • Doors open 15 min. before start time. Please arrive early to check in and get settled.
  • All events start at scheduled start time. No admittance after start time.
  • In the event you are running a couple minutes late, text us at 323-839-6251 no later than 10 min. prior to scheduled start time with your situation. In this case we will take an anonymous group vote and we may allow entry up to 3 min. after event start time. This is not a guarantee. If anyone in the group says no, you will not be allowed in after scheduled start time. We MUST receive notice from you via text at least 10 min before, otherwise doors will be locked at scheduled start time and you will not be allowed in.
  • ALL SALES FINAL FOR ANY AND ALL REASONS. TICKETS ARE TRANSFERABLE TO ANOTHER PARTY FOR THE SAME DATE ONLY (you may not transfer to another date)
  • EVENT CANCELLATION: This does not happen very often, yet if it does those who have purchased tickets will be notified asap (usually  at least the night before the event), and will receive a full refund.
  • Events with less than 3 people registered 24 hours before are subject to cancellation.
  • Do not touch the instruments, even if you are super curious. If you damage something you are responsible for replacing it.
  • If you are under the influence of drugs or alcohol you will be asked to leave without refund.
  • PHOTOGRAPHY POLICY: No photos or recording of any kind are allowed.
  • Water is allowed in closed containers. No other food or drinks allowed.
  • Arrive free of cologne or strong essential oils. You will be asked to leave without refund if you are wearing a strong scent.

Private Events at The Soundbath Center
  • All above policies for group events at The Soundbath Center apply.
  • Please contact us to schedule.
  • Once a date and time is agreed upon, we will send you an invoice to pay the deposit through.
  • Deposit equal to event minimum required in order to secure your date.
  • Remaining payment (if any) is due at time of event, prior to event start, in one payment.
  • 1 reschedule is allowed providing at least 7 days notice is given.
  • Reschedules less than 7 days before event incur a rescheduling fee of $200.
  • New date must be booked at time of reschedule.
  • All payments are final, no refunds. Reschedules allowed as stated above.
  • No food or drink is allowed in the sound bath area.
  • Regular booking (weekly/monthly) discounts available with 3 month minimum commitment. Contact us for info.
  • Any kind of outside items (ie – party favors) must be approved before bringing them to the center.
  • All sessions end on time, if your group arrives late we will still end at the scheduled time.
Private Soundbaths at location of your choice
  • 50% deposit confirms your date. Deposit is non-refundable.
  • Remainder is due 1 week prior to event.
  • No refunds at any time.
  • One reschedule is allowed with a $300 fee providing at least 72 hours (3 day) notice is given. New date must be scheduled at this time.
  • All original agreement terms apply to a rescheduled event.
  • No reschedules less than 72 hours before event.
  • If your event is running late and you would like us to end later than scheduled, we will accommodate you if possible.  The overtime rate is $150 for every 30 minutes or portion thereof.
  • Special events that are outside the normal private sound bath may have additional terms & conditions that will be included on the invoice.

Soundbath Practitioner Trainings, Breathwork Basics, Reiki Training and all other education

Please view our training policies HERE.

Events at other studios, centers etc. (not at The Soundbath Center)
  • Each studio has it’s own policies.
  • Please check policies with the studio before submitting payment.
  • Jamie and The Soundbath Center are not responsible for any issues that arise regarding payment, cancelation, refunds etc. through any other studio or venue.
  • If the event is fully hosted by The Soundbath Center, all Soundbath Center event policies apply.

Product: Gongs and gong accessories

No returns or exchanges.

Once an order is placed, there are no cancellations. 

If an item arrives damaged, contact us at info@sound-bath.com within 48 hours of receiving the item. For damaged items please send pictures and save all boxes and wrappings. 

Special Order Gongs (Gongland and Tone of Life)

No returns or exchanges.

All special order gongs are made to order, just for you, and your order cannot be canceled once placed.

Product: Crystal Bowls

No returns or exchanges. 

If an item arrives damaged, contact us at info@sound-bath.com within 48 hours of receiving the item. For damaged items please send pictures and save all boxes and wrappings. 


Product: Tuning Forks

No returns or exchanges. If an item was damaged please let us know immediately as that is a different issue that involves a discussion with the shipping company.

Product: Music

Once payment is processed you will receive a download link via email. Check your spam if you do not see it shortly. You have 24 hours to download your recording. If you do not download within 24 hours you will need to place the order again. No refunds.


Product: Gift Certificates

Gift certificates are good for any sound bath (basic or premium) offered at The Soundbath Center for the dollar amount purchased. Unless otherwise specified on your certificate, they are not good for products, trainings, or events at other locations. Gift certificates are non-refundable. All other policies apply.